Get in Touch
Have a question about an order? Need a bulk quotation?
We're available Monday-Friday, 8am-5pm EAT
Choose Your Preferred Way to Reach Us
We're here to help through whatever channel works best for you
Reach the Right Team
Avoid transfers - contact the right department directly
Sales & Orders
For new orders, product inquiries, and quotations
Accounts & Billing
For invoices, payments, and credit account applications
Delivery & Logistics
Track orders, delivery issues, warehouse pickup
Technical Support
Equipment setup, chemical safety, product specifications
Visit Our Offices
Come see us in person at any of our locations
Interactive map would be embedded here
Nairobi Location
Lusaka Road
Industrial Area, Building 15, Ground Floor
Nairobi, Kenya
Send Us a Message
We reply within 24 business hours
Urgent After-Hours Support
For critical supply emergencies (hospitals, labs) outside business hours
Common Questions
Before you write, see if your question is already answered
Same-day delivery in Nairobi for orders placed before 2 PM. Next-day delivery to major cities like Mombasa and Kisumu. Rural areas typically take 2-3 business days.
Yes! We offer 30-day credit terms for approved businesses and institutions. You can apply for a credit account through our accounts department or submit the online application form.
Unused items in original packaging can be returned within 14 days for a refund or exchange. Chemicals and custom orders cannot be returned due to safety regulations.
Wholesale pricing is automatically applied for orders above minimum quantities. For large projects, contact our sales team for customized quotes with volume discounts.
Connect With Us
Follow us for new product alerts and exclusive offers